Capability Statement

Incident Investigations

Process Consultants have personnel experienced in Incident Investigations which can assist our customers in the identification of potential improvement opportunities in the areas of:

  • Design
  • Management of Change
  • Procedures
  • Training
  • Management Systems

Geoffrey Constable

Projects Director


"The incident investigation service we provide is of an independent and confidential nature.  Our personnel have formal training and over a decade of practical experience using Root Cause Analysis (RCA) and other investigation techniques."

The Process

Typically, our incident investigations are structured as follows:

  1. Confirm charter
  2. Select and train investigation team
  3. Gather information
  4. Prepare Sequence of Events (SOE) table
  5. Develop Events and Causal Factors (E&CF) chart
  6. Analyse Causal Factors to find Root Causes
  7. Develop Recommendations to correct Root Causes
  8. Validate SOE, E&CF, RCA and Recommendations and develop draft report
  9. Finalise report

For further details on our Incident Investigation services and availability of our trained personnel, please get in contact.

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